At PSK Road Trips, we strive to ensure a transparent and fair customer refund process. Please review the following terms carefully before booking your road trip or car rental.
1.Tour Bookings:
- Cancellation >7 Days Before Departure: Full refund (minus 5% processing fee).
- Cancellation 48 Hours–7 Days Before: 50% refund.
- Cancellation <48 Hours or No-Show: No refund.
- Operator Cancellations (e.g., weather): Full refund or rescheduling option.
2. Rentals:
- Cancel >72 hours before: Full refund.
- Cancel <72 hours: No refund.
- Early Returns: No partial refunds for unused rental days.
- Security Deposit: Refunded within 5 business days post-return (minus any deductions for damages/cleaning).
3. Processing Refunds:
- Refunds are issued to the original payment method within 7–10 business days.
- Exceptions may apply during peak seasons (e.g., Christmas).
4. Non-Refundable Services:
- Gift Vouchers: Non-refundable but transferable.
- Admin Fees: Charged for all refunds (5% of the total).
5. How to Request a Refund:
- Contact our team within 24 hours of cancellation:
- Email: contact@pskroadtrips.com
- Phone: +61416367900
Include: Booking ID, reason, and payment details.
6. Disputes & Consumer Rights:
- All refunds are subject to:
- Australian Consumer Law (for major failures).
- PSK Road Trips’ final discretion.
ABN: 13 538 524 139 | Subject to Australian Consumer Law.